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Welcome! Thanks for your recent visit to Best Friends. We hope you and your pet had a great experience. Please take a couple of minutes to tell us your impressions of that visit with this simple Satisfaction Survey. Your input will be put to great use in our ongoing efforts to improve your future experiences at Best Friends Pet Resorts & Salons. Rest assured that the information you are providing will be kept in strictest of confidence and that you will not be personally connected to your responses in any way. If you are a repeat survey contributor, thanks for coming back and giving us more of your input about how to make our services even better for you and your best friend. We value your opinion! Nothing but the best for our best friends!
1. Which Best Friends location did you use most recently?

2. What type of pet did you bring to Best Friends?
	Dog Cat Both

3. Which services did you use at Best Friends for your pet(s)?
	Check all that apply Boarding Grooming Training Retail Product Purchase Day Care Day Camp (not available at all locations) Veterinary Services (not available at all locations) Other

4. If your pet's used our boarding services, what prompted the visit?
	Business Travel Personal Travel/Vacation Mix of Business and Personal Travel Other

5. Was this visit the first time you used the services of a Best Friends location?
	Yes No

6. Overall, how satisfied are you with the service you received?

LEAST
SATISIFIED

MOST
SATISIFIED

7. For each item listed below, please indicate how satisfied you are with Best Friends.

LEAST
SATISIFIED

MOST
SATISIFIED

How well your pet was treated

Cleanliness of the facility

Friendliness and courtesy of the staff

Value for the money

Billing/payment procedure

Providing prompt service

8. Did you encounter any problems when dealing with Best Friends?
	Yes No
	*If no, skip to question 14*

9. What was the nature of the problem?
	Check all that apply Reservation process Desired service unavailable Customer service Treatment of my pet Price Billing procedures Other

10. Did you tell a manager or staff associate about the problem?
	Yes No

11. If yes, did they attempt to solve the problem?
	Yes No

12. How satisfied were you with the way in which the problem was handled?

LEAST
SATISIFIED

MOST
SATISIFIED

13. Do you wish to be contacted in the future concerning this problem?
	Yes

14. Would you use Best Friends again or recommend it to someone else?
	Yes No

15. Have you used the services of other pet care providers within the past year?
	Yes No

16. Which of the following services have you purchased from other pet care providers?
	Check all that apply Pet Boarding Pet Grooming Obedience Training Retail Purchases Day Care Day Camp Veterinary Pet Sitter

17. Which services or features do you value most when selecting and using a pet care facility?

NOT
IMPORTANT

VERY
IMPORTANT

How well your pet was treated

Cleanliness of the facility

Friendliness and courtesy of the staff

Price for services

Staff Experience and Knowledge

Pet Safety and Security

Convenient to home

Value for the money

Boarding and grooming services available at one facility

Prompt service

Open Early

Open Late

Open Weekends

Easy Billing/Payment Procedure

Guaranteed Reservation

Veterinarian On Staff or On Call

Modern Facility

18. How would you compare the care provided to your pet(s) at Best Friends to other pet care providers you have used?
	Much better Somewhat better About the same Somewhat worse Much worse

19. How did you first hear about the Best Friends Pet Resorts location you visited?
	Vet Friend or Acquaintance Advertisment Website Yellow Pages Mailing Breeder/Pet shop Obedience trainer Animal rescue/humane society

20. Just for classification purposes... How old is the pet you brought to Best Friends Pet Resorts? If you brought more than one pet, identify the oldest pet only.
	Less than 1 year old 1 to 3 years old 4 to 6 years old 7 to 9 years old 10 years and older

21. How many different kinds of pets do you have at home?
	1 2 3 4 5 More than 5

22. Which category includes your age?
	Under 18 years 18 to 24 years 25 to 34 years 35 to 49 years 50 to 64 years More than 65 years

23. Which category includes your total annual household income before taxes?
	Under $25,000 $25,000 to $49,000 $50,000 to $74,000 $75,000 to $99,000 $100,000 to $124,000 $125,000 or more

24. What is the highest level of education you achieved?
	High school or less Some college, trade or vocational school College graduate Post graduate

25. Do you currently live in an apartment or a house?
	Apartment House

26. What is your marital status?
	Married Single Widowed

27. Do you have any children under the age of 12 years living at home?
	Yes No

28. Please enter your email:


Your Comments:

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