Free Day!
Free Night!

FAQ

We understand that your pet means everything to you. These FAQs should answer many of the questions you have about leaving your Best Friend with us. And if you can’t find an answer, feel free to contact us. We’re listening with all ears (floppy and otherwise.)


Grooming

How much does it cost to groom my pet?

Grooming rates vary depending on the breed of your pet and the type of services you choose. Please click on the location of your choice to obtain the telephone number of the center (Our Centers). Making a call directly to the center and discussing your pet's needs with a member of our professional grooming staff is the best way to obtain a quote.

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What type of pets do you groom?

Best Friends grooms all breeds of dogs and cats. We have trained groomers who specialize in breed-specific cuts. Please call the center directly for rates and to schedule an appointment.

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Do you tranquilize pets before you bathe or groom them?

Best Friend's professional stylists will not tranquilize a pet in order to groom it. Our stylists and groom techs are well trained to handle nervous pets, and treat every pet with tender loving care. If a pet is too agitated to be safely bathed or groomed, our staff will not attempt to force the service on the pet.

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Does Best Friends employ heated drying cages in its grooming facilities?

No. In fact, we have a policy against the use of these devices in our grooming salons.

Our Grooming Associates are trained to hand-dry pets after they have been bathed. The process involves brushing out the coat to remove shedding hair, while blowing it dry with equipment similar to, although larger than, the hair dryer you might use at home. When the pet's coat is almost completely dry, he is put into a holding compartment to rest. A high volume of ambient, room-temperature air is circulated in that compartment. We NEVER add heat to the circulating air.

In addition, we are continually evaluating and upgrading the equipment at each of our facilities to ensure that all Best Friends salons are in compliance with our strict corporate standards.

The health, safety and comfort of all of the pets in our care is of primary importance to us. We have established our grooming policies, selected the equipment we use, and trained our staff with those requirements in mind.

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I'm boarding my pet for the first time? What should I expect?

Your pet will adjust quickly to our boarding facility, our staff and routines. Feeding, cleansing, exercise, and kennel staff monitoring are all scheduled events that bring order and structure to the boarding environment.

You can do a lot to help prepare your pet for this environment in the days before your pet is to be boarded. First, establish (or reinforce) a routine schedule of meal times and limit feedings to twice per day. We feed in the morning, and again in the late afternoon, as required.

Also, we routinely quiet the kennel down after closing hours (after 7 PM) to give the pets adequate rest and comfort. It's best if your evening schedule, in the week before boarding, is stable and consistent, and getting the pet(s) into a comfortable “wind down” to their day by 8 PM to 9 PM will enable them to adjust quickly to the kennel, once boarded.

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