As with any service-oriented business, the quality of our people is critical to our continued success. It is the individual associates in each center who build and sustain relationships with our customers.

Our standards are high. We begin by recruiting people who love and own pets, then put them through a rigorous training and certification program. We offer extensive training in pet care and handling, developed by our own team of animal care experts.

All of our managers attend our specially-designed Best Friends University

In addition, our associates are trained in offering top-notch customer service. For more information about career oportunities with Best Friends please check our Job Opportunities section.