We are committed to conducting our business with honesty, integrity and dedication to our customers and to all the pets in our care. We take that commitment seriously and recognize that our continued success depends upon living it everyday for every customer in every Best Friends center.

At the core of our business is a set of principles that guide us - both in day-to-day operations and long-term planning:

Our success is built on our understanding of the role pets play in our lives. So it's not surprising to find associates' pets accompanying them to work -- even at our corporate headquarters.

We expect all associates to be guided by integrity in every business dealing.   We guarantee satisfaction with our products and services to all customers and their pets.   We believe teamwork is the key to success and we will be honest in our communication and supportive to our fellow employees.   We will constantly strive to find ways to improve the quality of the services we provide.   We are committed to a safe and healthy environment for our pets, their owners and our associates.   We will be environmentally responsible at all times.